In order to best serve our patients we provide up-to-date, unsolicited reponses based on the experience of our patients. The left bar will allow you easy access to patient reponses categorized by the services we provide.
An anecdote, reported recently by Craig:
"I wanted to share a great MBT (Masai Barefoot Technology - physiological footwear) story with you. I was at the Maryland-Clemson football game this Saturday and at half-time I was walking amongst 55,000 strong when I heard my name called out. It was a female I did not recognize and she was waving me over. As I approached I kind of recognized the man she was standing with and he was wearing the MBT dress shoes I sold him 3 months ago. They both proceeded to thank me and rave about how the shoes have so been advantageous and important to helping him deal with his foot issues. They just wanted to let me know that and he told me he would be back for another pair in the future! Great testimony!"
~~Craig Massey, Remarkable Feet
The Orthopaedic Foot & Ankle Center
"Thanks for the great information!"
~~Christine Homaidan Rodriguez
~~Julianna Wesby Miner
On Fractured Heel
“I was driving down a narrow, winding, road with my daughter, who was 11 at the time. All of a sudden, another vehicle came out of a curve, crossed the double-yellow lines, and smashed in to me head on. There was no shoulder to pull out to, so I hit the brakes, shattering my heel bone upon impact. It could have been a lot worse. Truth be told, I am lucky to be alive. My ‘angel dogs’ were looking out for me.
Following the accident, I was in a lot of pain. Nothing relieved it, and as the years were passing by, it was getting worse. For the 18 months prior to surgery at the Orthopeadic Foot and Ankle Center, the pain reached a level where it became unbearable. I don’t have a desk job. I’m a dog trainer, so I’m always running and moving with the dogs. The pain impacted every aspect of my life, from getting out of bed in the morning, my work with the dogs, even driving to run basic errands like grocery shopping.
So Dr. Buchanan did the surgery on my heel, and significantly improved the quality of my life. Prior to surgery, I had pain, on a scale of 1-10, at about an eight. Now, my heel is just a little stiff and sore in the morning. But then as soon as I get moving, the pain ebbs away. It’s completely gone by breakfast.
One of the things that really impressed me about Dr. Buchanan is that he knew precisely, almost to the day, when I would feel better. He told me what to expect during the recuperation time, so there were no worries or surprises. I was really happy with Dr. Buchanan!”
On Fractured Ankle
“A co-worker highly recommended Dr. Neufeld to me. When I arrived for my first appointment, I was afraid. I had never broken any bones, and the thought of surgery was terrifying to me. Your kindness and compassion immediately put me at ease. Thank you for taking the extra time to introduce yourself and tell me of your qualifications before we discussed the surgical procedure, it might seem like a small thing, but it reduced my stress considerably…
The first procedure where you fixed the break and installed a pin and screws went superbly. My recovery time was short and I was back working remotely the week after the procedure with very little pain.
Your physical therapy department was outstanding. They had me walking without stiffness just a few weeks after the follow-up appointment for surgery. The second procedure completed March 16, 2009 to remove the pins and screws also went extraordinarily well. I was done with pain meds 2 days after surgery and I was able to walk on the foot without pain within that same week.
I would also like to extend my thanks to your administrative staff for their work. All paperwork, follow-up appointments, questions, and billings to my insurance company were handled seamlessly. The staff was always kind, courteous, and efficient in all my dealings with them.
I will always be grateful for your care and treatment. While I hope that I won’t have a return trip to your office anytime soon, I have been telling everyone I know about your practice and the fantastic results you have achieved for me.”
“My foot looks great and I am once again able to fit into my shoes. The procedure was a complete success and I could not be happier with the results. Your ability to reconstruct my foot and undo the damage that was done by the first operation amazes me. If only I had the sense to go to you in the first place I may have saved myself months of agony.”
On Physical Therapy
“Seldom have I seen a more competent, caring, courteous, and professional staff. My problems were corrected in a very short period of time. Quite seriously, it was a pleasure to go to my physical therapy appointments. In addition to treating my problems, Matt also provided a professional sounding board concerning activities that I should and should not pursue after the therapy was complete. How fortunate you are to have these folks in your organization. They are truly one of a kind.”
~~Ray H., Brigadier General, U. S. Army, Retired
On Bunion Correction
"Dr. Neufeld removed a bunion, hammertoe bone spur 4/2011. He implanted a titanium plate in large toe. Services included x-rays, 3 post-operative shoes, including a pneumonic boot, for each healing stage. I sought out Dr. Steven Neufeld after reading that he has invented various plates to reduce recovery time & improve bunion surgery outcomes. For 30 years I suffered from a painful bunion that was operated on 27 years ago by an incompetent podiatrist. I was lucky this time to have Dr. Neufeld who explained his surgical approach, amt. of pain I would experience, projected outcomes. He prescribed adequate painkillers. His & his staff's post-operative follow-up were professional & relevant to my needs at each visit. Besides being medically competent, I found Dr. Neufeld & his staff to be compassionate & personable. After 3 months, I consider myself fully recovered from the surgery, pain free, & leading an active life."
~~Evelyn L. Haught
On Toe Alignment
“I had surgery for Freiberg’s infraction of my left second metatarsal (toe surgery) after a long and frustrating diagnosis by other physicians. I only wish I had found your practice sooner. I am thrilled to say I’m running marathons again and am working 12 hour shifts with no difficulty. Your knowledge and professionalism are outstanding.”
On Physical therapy
“For the first time in over a year I played S O F T B A L L on Saturday. You thought it might be a while before I could skip. I CAN SKIP! I did it with Matt and Ashley’s physical therapy and the determination you gave me. Thank you both.”
On Total Ankle Replacement
“On vacation, I mentally said ‘thank you’ to Dr. Buchanan as I hiked up 444 stairs one day and 365 stairs then next. I was also able to ski for four hours. No ankle pain.”
“When the X-rays indicated that I had a broken bone in my foot, I was really bummed. The thought of having to live with the inconvenience of walking with crutches was downright depressing. Dr. Buchanan’s encouragement and genuine caring really helped me to make the best of it. He helped me to recover the spring in my step!”
On Ankle Fusion
“Today is the first anniversary of my subtalar fusion. Thank you! As Dr. Buchanan predicted, my foot stopped swelling, and the pain is gone. I’m back to a regular life (which includes a lot of dog training), and it’s wonderful.”